Shipping Policy
At Graphic Joy, every order is carefully prepared and produced to ensure your custom printed products arrive ready to represent your business, event, or brand. Because many of our products are custom-made, please review the information below regarding production, shipping, and delivery.
Order Processing & Production
Most Graphic Joy products are custom printed and made specifically for each customer.
Production begins after your order has been placed and, when applicable, your artwork or design proof has been approved.
Typical production time is approximately 2–5 business days, depending on the product, quantity, customization, and current production volume.
Large, bulk, or highly customized orders may require additional production time. Any estimated production or delivery dates provided are estimates and are not guaranteed unless specifically stated otherwise.
Business days do not include weekends or U.S. federal holidays.
Design Proofs & Approval
For custom orders requiring artwork approval, a digital proof may be provided before production.
Production will not begin until the required artwork approval is received. Delays in approving a proof, submitting artwork, providing measurements, or responding to requested order information may delay the production and delivery of your order.
Customers are responsible for reviewing their proof carefully, including spelling, phone numbers, website addresses, colors, sizing, quantities, placement, and other design details before approval.
Once a design is approved and enters production, changes may no longer be possible.
Shipping
Graphic Joy ships orders throughout the United States.
Available shipping methods and estimated delivery times may vary depending on the product, order size, destination, and fulfillment location.
Shipping transit time begins after production is complete and does not include the time required to design, proof, or manufacture your order.
Some orders may qualify for complimentary or promotional shipping. Any applicable shipping promotion will be displayed during checkout, on your invoice, or within your custom order listing.
Express Shipping
Express or expedited shipping may be available for select products and orders.
Please keep in mind that expedited shipping typically applies to the carrier transit time after production and does not necessarily shorten the time required to manufacture a custom product.
If you have an event, installation date, grand opening, trade show, or other firm deadline, we strongly recommend contacting Graphic Joy before ordering so we can help determine the best available production and shipping option.
Tracking Information
When tracking information becomes available, it will be provided using the contact information associated with your order.
Please allow time for the carrier's tracking system to update after a shipping label has been created. A tracking number may be generated before the package has been scanned into the carrier's network.
Multiple & Split Shipments
Graphic Joy works with specialized production and fulfillment partners to provide our range of custom printing products.
Because different products may be produced at different facilities, items from the same order may arrive in separate packages and on different days.
Receiving only part of your order does not necessarily mean an item is missing. Additional tracking information may be provided as the remaining portions of your order are shipped.
There is generally no additional shipping charge to the customer when Graphic Joy divides an order into multiple shipments.
Delivery Estimates
Any delivery date shown during checkout, provided through tracking, or communicated by Graphic Joy is an estimate unless expressly guaranteed in writing.
While we work hard to have orders produced and shipped promptly, carrier delays can occasionally occur due to weather, transportation disruptions, peak shipping periods, incorrect addresses, natural disasters, or other circumstances outside of our control.
Graphic Joy cannot guarantee carrier delivery dates once a package has been transferred to the shipping carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact Graphic Joy as soon as possible if you notice an error in your shipping information.
Once an order has entered production or has been shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping or replacement costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Lost or Delayed Packages
If your tracking information has not updated or your package appears to be significantly delayed, please contact us and we will be happy to help review the shipment.
In some situations, the shipping carrier may need additional time to locate or deliver a delayed package.
If a package is confirmed lost in transit, Graphic Joy will review the situation and determine the appropriate resolution based on the circumstances of the order and carrier investigation.
Damaged Packages or Products
If your order arrives damaged, please contact Graphic Joy as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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Photos of the damaged product
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Photos of the shipping packaging
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Photos of the shipping label, when available
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A brief description of the issue
Please retain the original product and packaging while your claim is being reviewed, as additional photographs or information may be required.
We will review the issue and work with you toward an appropriate resolution.
Missing Items
If you believe an item is missing from your shipment, please first check your order information and tracking details to determine whether your order was divided into multiple shipments.
If all packages have been delivered and an item is still missing, please contact us with your order number and the item you believe is missing so our team can investigate.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend checking:
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Around the delivery location
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With household members, employees, or neighbors
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With your building's front desk or mailroom, if applicable
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The carrier's tracking information for delivery notes
If the package still cannot be located, please contact the shipping carrier and Graphic Joy so the shipment can be reviewed.
International Shipping
International shipping availability may vary depending on the product and destination.
Customers placing international orders may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are generally not included in the product or shipping price unless otherwise stated.
International shipments may also experience customs-related delays outside of Graphic Joy's control.
Need Your Order by a Specific Date?
If you need custom printing for a trade show, convention, business opening, campaign, event, or another date-sensitive project, please contact us before placing your order whenever possible.
We will be happy to help you determine whether your requested timeline is achievable based on the product, production requirements, and available shipping options.
Contact Graphic Joy
If you have questions regarding your shipment, tracking information, or order status, please contact us:
Graphic Joy
Email: hello@shopgraphicjoy.com
Please include your order number when contacting us so we can assist you as quickly as possible.
Thank you for choosing Graphic Joy for your custom printing needs.
