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Refund & Replacement Policy

Graphic Joy Refund & Replacement Policy

At Graphic Joy, we’re passionate about delivering top-quality products that spark joy — whether you're decorating your space or promoting your business. Every item is carefully inspected before it ships. But if something isn’t quite right, we’ve got your back.

🛍️ 1. For Non-Custom Products

Refunds or replacements are available only if:

  • The item was damaged in transit

  • The item is defective

  • The package was lost during shipping

  • The product is substantially different from what you ordered

We’re committed to resolving any issues quickly and fairly.

🎨 2. For Custom Products (Made-to-Order)

Custom Products (Made-to-Order)

All custom-printed and personalized products are final sale and nonrefundable.

Replacements are only offered if:

  • The product arrives damaged.

Artwork Approval: By approving the final artwork, the customer confirms that all design elements, including spelling, colors, sizing, placement, and layout, have been reviewed and accepted.

Once artwork has been approved and submitted for production, no changes, cancellations, refunds, or complimentary reprints will be provided for design elements included in the approved proof.

Graphic Joy is not responsible for errors or design preferences that were present in customer-approved artwork.

All damage or production error claims must be supported by clear photographs and submitted within 7 days of delivery.

This policy does not limit any rights or remedies required by applicable law.

We’ll happily replace a custom order if:

  • It arrives damaged, defective, or lost

❗ Not eligible for replacement:

  • Slight color, size, or texture variations due to screen differences or handmade production

  • Personalization mistakes made by the customer (e.g., typos or incorrect details submitted)

Please double-check your custom details before submitting your order!

🏷️ 3. For Close-Out Products

Close-out items are final sale — no refunds will be issued.
Replacements are available only if the item:

  • Arrives damaged

  • Is defective

  • Is lost in transit

📬 How to Request a Refund or Replacement

  1. Contact Us Within 3 Days of Delivery

    • Email hello@shopgraphicjoy.com or log into your account and submit a support ticket

    • Include photo evidence and a brief description of the issue

  2. Quick Review

    • Our team will review your request within 12 hours

    • If eligible, we’ll issue a replacement, refund, or offer another solution

  3. Return Condition

    • If we request a return, items must be unused and in original condition

🤝 Our Promise to You

We care deeply about your satisfaction. While our products are custom and made with care, we're always here to ensure your experience with Graphic Joy is smooth, fair, and joyful.

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