Retail Stores
Retail Stores is backordered and will ship as soon as it is back in stock.
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Custom/Non-Custom Orders & Shipping
Custom/Non-Custom Orders & Shipping
Once we get the approval for the artwork, our team will take 12–24 hours to work on the product. From there, shipping times depend on the method chosen. Standard (non-custom) orders typically arrive within 3–9 business days, while custom orders follow the same shipping timeframe once production is complete.
Care information
Care information
Pre-Clean
- Use a soft-bristled brush, microfiber cloth, or vacuum (on a low setting) to remove loose dust and debris.
Spot Test First
- Before cleaning the entire item, test a small hidden area with a mild soap and cold water solution to ensure colors, finishes, or materials are not affected.
Cleaning
- Fabric Items (e.g., banners, cloth backdrops): Machine wash on a gentle cycle using cold water and a mild detergent.
- Vinyl or Other Printed Surfaces: Wipe gently with a soft, damp cloth. Avoid soaking paper-based products.
Rinse (if applicable)
- For washable items, rinse thoroughly with clean water to remove any soap residue.
Drying
- Fabric: Air dry naturally or tumble dry on a low heat setting.
- Vinyl: Lay flat and allow to air dry. Keep out of direct sunlight while drying to avoid fading or warping.
Avoid Harsh Chemicals
- Do not use bleach, abrasive pads, or strong solvents, as these may cause permanent damage.
Removing Wrinkles
- Fabric: Iron on a low-to-medium heat setting. Use a protective cloth or paper layer to prevent scorching.
- Vinyl: Do not iron directly. For vinyl, you may use low heat with a protective layer if necessary. For paper, press under a heavy, flat object to smooth out bends.
Retail Stores
Retail Stores Marketing Bundle
Make Your Storefront Unforgettable – Professional Displays That Drive
Whether you're launching a grand opening, hosting a sale, or just want to make your retail space stand out, this essentials bundle gives you everything you need to attract, engage, and retain customers — from eye-catching outdoor banners and window decals to loyalty cards that keep them coming back.
What’s Included:
Banners
- Durable PVC Flex Material: Choose 13 oz standard or upgrade to 16 oz for UV resistance and extra strength
- High-Resolution Printing: Crisp, vibrant visuals with 720 DPI eco-solvent or 600 DPI UV print
- Custom Sizes & Hanging Options: Grommets, adhesive tabs, or pole pockets to match your space
- Weather Ready: Optional lamination and wind flaps for long-lasting outdoor use
- Design Your Way: Upload your own design, or work with our pros for free
Window Decals
- Boost Store Visibility: Great for sales, promos, and branding right on your windows
- Strong Adhesive Vinyl: White opaque vinyl with protective gloss finish
- Brilliant Color: 720 DPI eco-solvent or latex printing for long-lasting, fade-resistant visuals
- Custom Fit: Flash-cut edges for a perfect fit every time
- Easy to Install: Peel-and-stick application with optional squeegee tool for smooth results
Loyalty Cards
- Premium Cardstock: 14 pt. gloss or matte finish for a professional feel
- Custom Sizes & Finishes: Rounded corners, one or two-sided printing
- Eco-Conscious: Made with recyclable materials
- Bright, Bold Prints: Leave a lasting impression with light-fast color printing
- Bulk Packs Available: Choose from 250–5000 cards to suit your needs
Perfect For:
- Retail store owners launching new locations
- In-store marketers promoting events or seasonal sales
- Visual merchandisers looking to boost store appeal
- Boutique buyers or multi-location managers needing cohesive materials
Why Bundle?
Bundling gives you a coordinated, professional presentation across your entire store – from windows to counters. Save time, save money, and get all your essential visuals in one package that works together seamlessly to increase brand recognition and sales.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Frequently Asked Q & A's
Shipping
How long does it take to receive my custom order?
How long does it take to receive my custom order?
Our team will begin production within 12–24 hours once the artwork is approved. After that, delivery time depends on the shipping method selected, which typically ranges from three to nine business days depending on your location.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
I only received a part of my order, where is the rest?
I only received a part of my order, where is the rest?
There is a possibility that your order may arrive in multiple containers, since different materials mean we can’t always pack all items together. If you need help locating an additional package, please reach out to our customer service team (hello.graphicjoy@gmail.com).
Can I change my shipping address once I place my order?
Can I change my shipping address once I place my order?
Once the order is packed, you cannot make changes to the delivery address. You can only modify the delivery address while the order is still in the packaging process. If you need assistance with this, please contact our customer support team (hello.graphicjoy@gmail.com).
Returns and Refunds
How do I request a refund or replacement?
How do I request a refund or replacement?
- Notify Us within the Return Window (3 Days): If you have an issue with any custom, non-custom, or closeout product, please raise a ticket under "My Account" and include image proof along with a description of the issue.
- Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable.
- Condition for Returns: Please ensure the product is in its original, unused condition when returned.
- Please note: The final decision regarding a replacement, refund, or other resolution will be made by Graphic Joy. However, we are committed to ensuring a fair and satisfactory outcome for our customers.
What makes my product eligible for a refund or replacement?
What makes my product eligible for a refund or replacement?
For Non-Custom Products
- Refunds or replacements are available only if items are damaged in transit, defective, lost during shipping, or substantially different from the original order.
- Graphic Joy will make the final decision on whether to provide a replacement or refund, but we are committed to ensuring a fair and satisfactory resolution.
For Custom Products
- Eligible for replacements only, not refunds.
- Items can be replaced if they arrive damaged, defective, lost during shipping, or with an error in printing/customization (e.g., incorrect spelling, design, or size).
- Exclusions: Minor variations in color, texture, or size due to screen settings or handmade nature, as well as personalization mistakes made by the customer, are not eligible. Please double-check all customization details before submitting your order.
For Close-Out Products
- Eligible for replacements only, no refunds.
- Items can be replaced if they arrive damaged, defective, lost during shipping, or with an error in customization.
What is Graphic Joy's commitment to quality?
What is Graphic Joy's commitment to quality?
We truly care about delivering top-quality products to you. Each item is carefully inspected to ensure it’s in perfect condition before it reaches you. If, in the rare event, something isn’t right, we’re here to help. We accept returns on eligible items within 3 days of delivery, following the terms outlined above.
