Charles's Order (Die-Cut Opaque Car Decals & Free Tailgate Sticker)

Our team will begin production within 12–24 hours once the artwork is approved. After that, delivery time depends on the shipping method selected, which typically ranges from three to nine business days depending on your location.

Because every Graphic Joy product is custom-made to order, production begins after your order is placed. Most standard orders are delivered within 10–15 business days, including production and shipping time.

Need your order sooner? We also offer faster shipping options on many products:

• Express Production & Shipping: Typically delivered within 3–5 business days for an additional charge.
• Next-Day Delivery: Available on select products for an additional charge. Please contact us before placing your order to confirm availability and pricing.

If you have a specific deadline, we're always happy to help you choose the fastest option available for your order.

There is a possibility that your order may arrive in multiple containers, since different materials mean we can’t always pack all items together. If you need help locating an additional package, please reach out to our customer service team (hello@shopgraphicjoy.com).

If your order has not yet entered production or shipped, we'll do our best to update your shipping address. Please contact us (hello@shopgraphicjoy.com) as soon as possible, as changes may not be possible once production or shipping has begun.

We currently ship throughout the United States. If you're located outside the U.S. and are interested in placing an order, please contact us (hello@shopgraphicjoy.com) and we'll be happy to discuss available shipping options.

Shipping costs are calculated at checkout based on your order, shipping destination, and selected shipping method. We also offer free shipping on qualifying orders over $60+ as part of our current promotions.

Yes! Eligible orders of $60+ qualify for free standard shipping. If your order meets the current promotion requirements, the discount will automatically be applied at checkout.

Yes! As soon as your order ships, we'll email you a tracking number so you can monitor your package from shipment to delivery.

No, our products cannot be shipped to P.O. Boxes due to carrier or package size restrictions. We ask that you use a physical address instead.

Yes! If your billing address is a valid physical address where you can receive deliveries, we're happy to ship your order there.

While we work primarily with FedEx, a trusted shipping carrier, occasional delays can happen due to weather, holidays, or other circumstances beyond our control. If your shipment experiences an unexpected delay, we'll do our best to help you track it and provide updates whenever possible. Please contact hello@shopgraphicjoy.com with any questions.

If your order is lost in transit or arrives damaged, please contact us as soon as possible. We'll work with the shipping carrier and do everything we can to resolve the issue quickly. Please contact hello@shopgraphicjoy.com with any questions.

Yes! We offer expedited production and next-day delivery on many products. If you need your order by a specific date, please contact us (hello@shopgraphicjoy.com) before placing your order. We'll let you know the fastest production and shipping options available and do everything we can to help you meet your deadline.

Yes! Every order includes free design assistance at no additional cost. Whether you have a finished design or just an idea, our team is happy to help bring your vision to life. We'll work with you to create a design you're proud of before it goes to print.

Absolutely! You can request free design assistance from Graphic Joy when placing your order. In the "Artwork" portion, select "Need design by Graphic Joy", then upload your rough sketch or photo reference in "Have any reference images? Upload it below." portion, however this optional. You can also give us ideas in the "Got an idea or special requirement? Share it below - Graphic Joy will design it for you!" portion. If you're starting from scratch or looking to refresh your current logo, we offer custom logo design services.

Yes! You can upload your own artwork directly when placing your order. In the "Artwork" portion, select "Have your artwork", then upload your files in "Upload Files Here". Please use high-res PDF in CMYK if possible. However a PNG, JPG, or TIFF works great. If needed, we'll review your file and let you know if any adjustments are recommended to ensure the best possible print quality.

Yes! You can request free design assistance from Graphic Joy when placing your order. In the "Artwork" portion, select "Need design by Graphic Joy", then upload your rough sketch or photo reference in "Have any reference images? Upload it below." portion, however this optional. You can also give us ideas in the "Got an idea or special requirement? Share it below - Graphic Joy will design it for you!" portion. No design experience is needed—we're here to help every step of the way.

We accept most common file formats, including AI, EPS, PDF, SVG, PSD, PNG, JPG, JPEG, and TIFF. If you're unsure whether your file will work, send it to us and we'll gladly review it. Please use high-res PDF in CMYK if possible. However a PNG, JPG, or TIFF works great.

Yes, in "Any special instructions?" portion, please specify the hex code (ex: #112233) or Pantone + Color Bridge Coated (Pms code) of your brand. We do our best to match your brand colors as closely as possible using high-quality printing processes.

Yes! Every file is reviewed before production. If we notice anything that may affect print quality—such as low resolution, missing elements, or sizing issues—we'll contact you before printing whenever possible.

• Notify Us within the Return Window (3 Days): If you have an issue with any custom, non-custom, or closeout product, please raise a ticket under "My Account" and include image proof along with a description of the issue.
• Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable.
• Condition for Returns: Please ensure the product is in its original, unused condition when returned.
  
• Please note: The final decision regarding a replacement, refund, or other resolution will be made by Graphic Joy. However, we are committed to ensuring a fair and satisfactory outcome for our customers.

For Non-Custom Products

• Refunds or replacements are available only if items are damaged in transit, defective, lost during shipping, or substantially different from the original order.
• Graphic Joy will make the final decision on whether to provide a replacement or refund, but we are committed to ensuring a fair and satisfactory resolution.
  

For Custom Products

• Eligible for replacements only, not refunds.
• Items can be replaced if they arrive damaged, defective, lost during shipping, or with an error in printing/customization (e.g., incorrect spelling, design, or size).
• Exclusions: Minor variations in color, texture, or size due to screen settings or handmade nature, as well as personalization mistakes made by the customer, are not eligible. Please double-check all customization details before submitting your order.
  

For Close-Out Products

• Eligible for replacements only, no refunds.
• Items can be replaced if they arrive damaged, defective, lost during shipping, or with an error in customization.

We truly care about delivering top-quality products to you. Each item is carefully inspected to ensure it’s in perfect condition before it reaches you. If, in the rare event, something isn’t right, we’re here to help. We accept returns on eligible items within 3 days of delivery, following the terms outlined above.